Frequently Asked Questions

If this is your first time ordering screen printing or embroidery, you may have many questions. Here are the answers to many of them.

How long will it take for me to get my order?
After you approve your final artwork, your screen printing or embroidery order will be completed within 7 to 10 business days and ship the following day.

back to top


How much is your set up fee for t shirt screen printing?
There is a $15.00 charge per screen (color) and $10.00 charge for film up to 12" X 12"

back to top


How much does it cost for you to design artwork for me?
Our standard rate is $50 an hour, but it really depends on what is being designed, and what it is being designed for. (Screen Printing or Embroidery). Before any artwork is started, you will know upfront what the charges will be. You will never get stuck with a charge you were not aware of.

back to top


Can I get a garment sample?
Yes, garment samples can be provided. Just pay for the shipping costs to send it to you. Remember, this is a BLANK garment, no embroidery or screen printing will be on the garment.

back to top


Can I get a catalog?
Yes! Our catalog is online and you can see it here. Clown Company, Inc. carries a variety of products from a number of vendors and can find almost anything you need. Call 1-800-373-9896 or This email address is being protected from spambots. You need JavaScript enabled to view it. to start the search for your special request.

back to top


Can you match PMS colors for screen printing?
PMS colors are designed for paper ink to be placed on white stock. You may indicate what PMS color you would like and make one of two choices:

  1. Choose a Ink Colors that is close to the PMS color.
  2. Pay extra for a PMS color match, but understand it cannot be guaranteed to be exact on a textile, especially if it is not screen printed on white.

back to top


Is there a minimum order?
For embroidery and digital, there are no minimums, as far as screen printing, there is a minimum of 6 items - There is no Maximum, big orders are handled no problem.

back to top


I want to see design locations on garments.
Please take a look at our Print Locations and sizes on t-shirts, sweatpants, caps and other garments.

back to top


These are just some of the most common questions that are asked. Please feel free to This email address is being protected from spambots. You need JavaScript enabled to view it. or call toll free (800-373-9896) with any special questions that are not posted here.

Have a Question?

Call 972-288-6954 or 1-800-373-9896 Monday through Friday from 8:00am to 5:00pm (Central Time) and talk to one of our representatives about any concerns or questions you may have.

Or email us anytime:
Sales & Quotes - This email address is being protected from spambots. You need JavaScript enabled to view it.
Artwork - This email address is being protected from spambots. You need JavaScript enabled to view it.
Billing - This email address is being protected from spambots. You need JavaScript enabled to view it.